Hi, how can we help?

Unable to connect using the Windows app

VPN connection not establishing:

1. Check if the VPN server is up and running.
   
2. Make sure you still have premium access on the account
3. Double-check if the VPN client is updated to the latest version.
4. Firewall is blocking the VPN connection could also be the issue
5. Check if the internet connection is stable and functioning properly.

VPN connection drops frequently:

1. Check your internet connection: Make sure that your internet connection is stable and functioning properly. If your internet connection is unstable, it may cause your VPN connection to drop frequently.
2. Update your VPN client: Check if there are any updates available for your VPN client and install them. Outdated VPN clients may have compatibility issues with the operating system or other applications, which can cause VPN connection drops.
3. Check your VPN server: Check if the VPN server you are connecting to is overloaded and unable to handle the traffic. You can try connecting to a different VPN server location to see if the issue persists.
4. Check your VPN protocol: Try switching to a different VPN protocol, such as OpenVPN or L2TP/IPSec, to see if it improves the stability of your VPN connection.
5. Check your VPN client settings: Make sure that your VPN client settings are configured properly. Check if the settings are configured to maintain a stable connection and that there are no unnecessary restrictions set.
6. Check your firewall: Check if your firewall is blocking the VPN connection. If your firewall is blocking the VPN connection, you may need to add an exception or temporarily disable the firewall to establish a stable VPN connection.

If the above steps do not resolve the issue, contact Unseen Online VPN for assistance.